The first people you will probably see will be our friendly Student Staff and Advice Volunteers
Advice Volunteers can provide initial information and help you prepare for an appointment with an Advice Worker if you need one.
Student Staff help us run the advice service smoothly. They book appointments and maintain our records. They will ask you to complete a form with your contact details and consent for us to keep a confidential record of your case.
Union Advice Workers
"My name is Lucy Aspey and I am Head of the Advice and Housing team. I am available to offer confidential advice on a wide range of issues. The team are all really friendly and approachable so if you do have a problem or question please contact the Union Advice Service and I or one of my colleagues will do what we can to offer you advice."
"Hi, my name is Mike Hill and the Advice and Student Rights Manager. I’m able to offer you advice on a variety of issues connected with your time at UEA, from housing and employment to finance and academic issues. Appointments can be made to fit with your needs and can be done in person, on the phone, by email or Skype.
I'm an avid NCFC and music fan. I have small children and so in my spare time I mostly want to sleep. I am also a big fan of autumn and winter"
“I’m Jo Plumstead, and as a member of the advice team, I offer advice on how to resolve any problems you may experience while you are at UEA. Questions can be about anything, but typically I talk to students about difficulties at work, academic issues, housing, and student money worries. Meetings can be face to face, by phone, email or Skype.
In my spare time I like to walk and cycle. I am competely addicted to pastéis de nata and my ambition is to learn how to make them."
"Hello, I'm Carl and I'm a member of the advice team. I work with students on a variety of matters and I would be happy to help you deal with any problems you have during your time at university."
other people we work with
As an advice team, we work with other teams across the Union to provide our service and we feed our experiences and statistical information (on an anonymous basis) to officers and other teams within the Union to support campaigns to improve the student experience at UEA.
Home Run Lettings
"I’m Natalie, the Home Run Lettings Coordinator. I manage the day to day running of Home Run, the Union’s accreditation scheme and Home Let, our own Lettings Agency. Home Run and Home Let are based in the Advice and Housing Office in Union House."