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Home Run Student Survey 2017

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Home Run 2017 Survey Home Run 2017 Survey

Every year thousands of UEA students use Home Run, uea(su)’s accredited property list, to find a home in the private sector. Home Run is recognised by UEA and many students as the best way to find quality housing whilst studying in Norwich. uea(su) is dedicated to improving the scheme and uses feedback from the annual Home Run Student Survey to determine what you like about the scheme and how it can be developed.

Back in June 2017, we asked you to complete a survey to improve the services provided by Home Run and the results are just in!

 

Survey headlines:

 

The top 3 reasons for choosing to use Home Run to find a property:

1. Accreditation scheme run by uea(su)

2. Home Run is recommended by UEA

3. Quality of properties offered on Home Run

 

Top three considerations when searching for a property:

1. Price

2. Location

3. Condition of the property

 

Home Run was rated 8.06/10 when students were asked how likely they were to recommend it to a friend. At uea(su), we have been working hard over the last few months to make improvements to the service and wanted to share these with you.

The 2017 survey showed us that timing of the property list release was the top reason that some chose to search for accommodation outside of Home Run. You have said that as the release date is on a Friday, some students are unable to view properties due to being in seminars, lectures or on placement. This year, based on your feedback, Home Run has released the list on a Saturday to enable more students to have access to it.

Based on your feedback to improve accessibility to Home Run, we have worked with our website provider Studentpad to introduce a Shibboleth login which enables all current students to log in with their UEA email address and password. Prospective UEA students will still have access Home Run through a guest log in system.

Another concern for you has been the quality of the photos on the website and properties which are still showing on the website despite being already let. uea(su) is aware of the concerns students may have when searching for a property and Home Run encourages landlords to update their photographs regularly to ensure they accurately reflect the current condition of the property.

To improve the service, Home Run reminds landlords of the importance of letting them know when properties have been let regularly and the website issues a weekly reminder of active adverts. Alternatively, if you know a property is let, you can also report this to us on Home Run using the ‘report as let’ button and the Home Run team will then contact the landlord to check the status of the property.

 

This year's Student Survey has now closed and feedback will be published shortly.

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