There are a couple of different issues that may be causing your problem with the account and we will endeavour to solve this for you as quickly as possible.
If you cannot purchase a membership or a taster session because it says you need to ‘buy a lifetime membership’ or you ‘do not meet the requirements’ please log out of your guest account and then re log into the website using your student details (eg abc12xyz) with the green button on the left-hand side. This is how you need to log into the SU website moving forward as this is how the system will register you as a student and allow you access to everything studenty that you might want to buy.
If when you try this the website says 'sorry, we can't find your account' please can you try the following:
- Refresh your webpage or open a new browser tab and try again
- Try a different internet search system
- Clear all of your cookies and try again
If none of these things work, please don’t panic, it might just mean that we have not got to your account yet. We have a large back log due to reduced staff and working hours so it is taking up slightly longer than usual to sort out student accounts. We are working as fast as possible to get this solved for you. Please keep trying to log into the website periodically as the system will need time to update and for the information to go through.
Please don't worry - you will not miss out on getting memberships as these are available all year long. If you are concerned about missing a taster session you can contact the club or society via their social media. You can use the uea.su website to find their web pages and their social media details should be on there.
If you have tried above and nothing seems to be working then please email us at firstname.lastname@example.org or message us on UEA Students’ Union Facebook to let us know the details of the issue and we can help you from there.
Thank you for your patience and we promise we will get you online and exploring as soon as possible!