What to do when things go wrong 

On occasions problems might arise, when this happens our aim is to respond as quickly and effectively as possible.

If you are unhappy with your dealings with the Union in general, you should make a formal complaint. Send your complaint to union.info@uea.ac.uk. You can find the full procedure for how this type of complaint is handled here.

If you are unhappy with the way that you have been treated by Union staff you should ask for the matter to be investigated. Send your complaint to union.info@uea.ac.uk. You can find the full procedure for how this type of complaint is handled here

If you are unhappy with the behaviour of another student or group of students at Union events or activities you can make a complaint under our Code of Conduct, which is here. Your complaint will be fully investigated and, if appropriate, disciplinary action will be taken. Send your complaint to union.info@uea.ac.uk .You can find the full Code of Conduct here.

Sometimes, disputes can arise between members of a Club or Society, it is important that any issues are reported to the Union so that we can take action to resolve them. For instance, sometimes there might be a problem over the allocation of a Club or Society’s funding. For a complaint concerning events within a Club or Society, you should contact Joe Zilch your Activities and Opportunities Officer who will try and resolve the matter informally. If Joe cannot do this he will refer the matter to be dealt with under the Code of Conduct. Please email Joe at j.zilch@uea.ac.uk

If you are unsure about the best way to proceed about any of the above, please contact Tony Moore, our Democracy and Governance Coordinator who will be able to give you confidential and informal advice. Please email Tony at anthony.moore@uea.ac.uk