coronavirus guidance

Coronavirus Guidance Update 02.04.20


Following the government announcement of 23 March, Union House has now closed. This includes the Red and Blue Bars, UNIO Coffee, the Grab & Go and Scholar's Bar.

The wellbeing of our members, staff, visitors, suppliers, and artists is our highest priority across all of our operations, please note:

  • Until such time as we are otherwise advised, all SU events are cancelled or postponed, including closing the LCR and Waterfront
  • The shop and post office will remain open with reduced opening hours (8am - 9pm Monday to Friday, and 10am - 9pm Saturday and Sunday)
  • Advice(su) is open, but please note that Union House is currently closed. The best way to get hold of us is via the student contact form and we will get back to you

Please note the SU is encouraging cashless payments and are observing physical spacing, as per the recommended distance markers on the floor in the shop.


We will continue to monitor the situation and update you via the website and our social channels. We are following updates and guidance from the Public Health England website. If you are concerned, please check their website for all the up-to-date advice and guidance, as well as regular updates on travel information, symptoms, and precautionary measures. Plus see their FAQs on COVID-19.


For information about how best to protect yourself please see the NHS guidance.


UEA is now delivering teaching online via Blackboard. Examinations and summative assessments will be coordinated online wherever possible. For the most up-to-date information you can visit the general FAQ pages of the University’s website, or for academic queries the UG & PG Student FAQ pages


UEA Residences


To help the University to plan and maintain their service provision, if you have not already done so, please could you complete this very short form designed to show how many students are planning to remain in residence during the next few weeks.


What to do if you are self-isolating:

If you are currently self-isolating please ensure that you advise or call 01603 592761 so that they are aware. Please include in your email:

  • That you are in university accommodation
  • Your residence/building
  • Your room number
  • Your UEA student number
  • Your mobile telephone number


In all other situations access to the room for Cleaning and Maintenance staff should continue to be provided.


If you have self-isolated and recently visited one of the SU venues including the Waterfront we would ask you to get in touch with us and let us know by contacting us at



1: Is the shop(su) open?

Yes – the shop and Post Office are open with reduced opening hours (8am - 9pm Monday to Friday, and 10am - 9pm Saturday and Sunday). The SU is encouraging cashless payments and are observing physical spacing, as per the recommended distance markers on the floor in the shop.


2: Are you closing Union House?

Yes, Union House is now closed.


3: What Services are still open?

shop(su) is still open for shopping and hot food. advice(su) is open but working remotely; please contact us using the form linked below.


4: Will I still receive my student loan payment as normal?

Student Loans Company (SLC) has confirmed that students will receive payments as normal (at the planned start of their summer term), regardless of whether their University or provider has made alternative arrangements for teaching. The latest updates from SLC can be viewed here.


5: I’m really worried about my finances - what options are available?

The university has hardship funds available to support students. For further details of the university's available hardship funds, please visit their finance page here. If you are worried and would like to talk to someone you can contact Student Services at or call 01603 592761.


6: I'm an international student. How does this affect my visa?

If you have any concerns about your visa or immigration status, please contact the International Student Advisory Team ( For up-to-date guidance from the Home Office and UK Visas and Immigration, please see their website.


7: Who can I talk to at any time of day or night?

  • The Residential Life Managers and Student Services Residents continue to be available to you at this time. Further information and a link to their contact details can be found here
  • An overview of all the services available, including a number of online resources, can be found here
  • UEA all students access to a 24/7 programme to help you deal with personal and professional issues that could be affecting your studies, home or work life, health and general wellbeing  – their 24/7 helpline number is 0800 030 5182 and more information about this service can be found here
  • Advice(su) can be contacted via the student contact form


8: I’ve booked tickets for an event at the LCR between 16 March and 19 April will I get a refund?

All A-Lists and other club nights have been cancelled until the 19th April. We will automatically issue refunds for tickets purchased and those of you with term passes will be contacted in the future regarding compensation for the lost event. We apologise for any inconvenience caused.


9: I have a question about my event/club/society?

We understand that you will have questions about what you in your club or society can and should do – so please see all our guidance here.


10: I'm privately renting accommodation. Where can I find advice about my housing rights and rent payments amid the coronavirus situation?

We know you'll have a lot of questions about privately rented accommodation, so please see our dedicated guide on our Live Well page.


11: I was planning to view a property during the next 14 days, should I still attend the viewing?

For the safety of our members and Home Run accredited partners, it is our preference that viewings do not take place until further notice.

If you wish to proceed with viewings then we ask that you take the precautions below:

  • Do not attend a property viewing if you have recently returned from an impacted area, have symptoms (a new continuous cough and/or a high temperature) or have had any contact with anyone with symptoms
  • Where offered by the landlord/agent, please use hand sanitiser/hand washing facilities when entering and leaving a property. If you have hand sanitiser then it is advisable to take this with you.
  • Avoid handshakes
  • Ask if alternative viewing options are available, such as 360 degree viewings or showing properties via video or recorded film


12: Should I continue to allow contractors to visit my rented property to complete repairs and maintenance?
The government’s ‘further businesses and premises to close’ guidance states that work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.
It is important to ensure that Public Health England guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.