How you have been impacted by the changes UEA have made to your course can often be different for different people.
Let’s start by tackling one of the biggest myths -
“I haven’t had X lectures face to face in a lecture theatre therefore I am entitled to part of my tuition fee back”.
It would be nice if it was as simple as that, but unfortunately its not and if you submitted a complaint on this basis it’s likely to be rejected.
There two areas to consider when it comes to the delivery of your course;
- The quality of teaching provision and its impact on your academic performance and/or
- Whether you have been taught everything or had access to opportunities through your course that had previously been promised to you.
Whilst constrained by the UK wide lockdown, UEA still needs to deliver the teaching, academic support and assessments you signed up to, albeit from a distance and UEA believes it has done this and appropriately mitigated where this is not possible.
In short, this means that UEA still needs to teach, as far as is practicable, what they promised you they would teach (meeting the learning outcomes) before you signed up to the course.
If the quality of teaching has not been of a good enough impacting on your academic performance or an element of your course has not been delivered and not mitigate for then you have grounds to make a complaint.