The Union Advice Centre can offer information on a wide range of topics from health and wellbeing to crime and student safety.

We can also offer

  • a listening ear for students with personal issues

  • signposting to other university and external services and

  • try to mediate if you have housemate problems, provided all involved agree.

See our guide "What Does the Advice Centre Do?"  for an explanation of what we do.

This page can guide you to the many sources of help and support available to you.


Do you feel okay?

Uni life isn’t always perfect, or even what you expected. Everyone has their ups and downs, and sometimes we all need a little help to get through.

Here are some places you can go when things get too much to handle alone:

Talk to an Advice Worker – you don’t have to have an appointment – we run regular informal drop-in sessions between 10 and 4 on  Mondays, Tuesdays and Thursdays at the Advice and Housing Office in the Gateway.

Nightline is a confidential and impartial listening and information service run for students by students. Open from 8pm to 8am every night during term time. 

Phone: 01603 597158

Emaillistening@norwichnightline.org.uk

Drop in: the library, room 02.30, LaRC

Skype: norwichnightline

Web: http://norwich.nightline.ac.uk/Nightline info

UEA Pride is a peer support group aimed at improving the campus experience for all LGBT+ students. We run several support groups and lounge sessions to help with any student issues.

http://www.ueastudent.com/groups/pride

UEA Student Support Service - UEA provides a range of services to support students through their time at UEA. These services include money and debt advice, assistance for students with disabilities, a counselling service, the learning enhancement service, the international student advisory team, the chaplaincy, and the careers centre.

SU Advice leaflets and other info

New to Norwich

Hints and tips on life in this fine city, and on settling in.

Making a Non-Academic complaint
How to complain

You can complain about any University non-academic service, for example, catering  or accommodation. For information on how to complain see our information guide

Do you feel safe?

Out and about

Norwich is one of the safest places for students in the country and generally very student-friendly. But nothing is perfect so here are some ways to stay safe:

Taxi Scheme: If you are in the city and have no means of getting home, you can give your name and student number to participating taxi companies (show them your campus card) and they will get you home.  The companies currently in the scheme are: ABC, Bestway, Courtesy, Beeline, Canary, Cathedral Cabs, 5 Star Taxi, City Cars, Loyal Taxi and Green Frog. You will be billed by the union for the fare when we receive the invoice.

If you are in the city centre on a Friday or Saturday night and need help, you can head for theSOS bus or call 07833 505 505. Volunteers and first aiders are there to provide assistance for anyone whose well-being is threatened by inability to get home, illness or injury, emotional distress or other vulnerability

If you feel unsafe on campus security will respond to security or safety concerns around campus. If they have enough staff available, security will accompany first year students home (on campus) if they are walking alone and don’t feel safe. Security are based at the Lodge, at the top of University and Chancellor Drive

Security Emergency Number: 01603 592222

Advice on safety from Norfolk police

https://www.norfolk.police.uk/advice/personal-safety

Bullying and harassment

The Union has a zero tolerance policy to sexual assault. To find out more about our approach, see http://www.ueastudent.com/neverok

If you experience any form of sexual harassment or assault whilst in a union venue (the LCR, pub or Waterfront) report it to the bar staff. They are trained to respond effectively to the situation and help you to feel safe to enjoy the rest of your night.

Other ways of reporting instances of sexual assault:

  • in an emergency/if you feel unsafe, call 999

  • direct to the Harbour Centre, which is a dedicated Sexual Assault Referral Centre. They offer practical and emotional support and you can contact them directly http://www.theharbourcentre.co.uk/

  • to the Union Advice Service or UEA Student Support Services (formerly DOS)

If you need support following a sexual assault you can also speak to the Union Advice Service or  UEA Student Support Services (formerly DOS).

You can see the full UEA policy on bullying and harassment here:

https://portal.uea.ac.uk/documents/6207125/6816233/UEA%252BBullying%252Band%252BHarassment%252BPolicy%252B2013.pdf/41bb273d-8aff-48ba-ba2e-591f1033f62a

Contraception and sexual health

You have a number of options –

  • You can use the University Medical Centre, or if you prefer,

  • iCash provides a complete range of service including all methods of contraception, pregnancy testing, STI testing and treatment, support for victims of sexual assault and counselling about sexual problems . Call 0300 300 30 30 for a clinic appointment or see http://www.icash.nhs.uk/our-services/norfolk/norwich for more info

  • There are always free condoms in Union House and at the Nightline offices

Peer support groups

Sexual Assault Awareness Committee (SAAC) is a peer support group on campus that aims to raise awareness of sexual violence and also advocates for a safe learning environment that is free of sexual violence for all students at UEA. www.facebook.com/SAACuea

SU Advice leaflets and other info

Personal Safety

A small guide on personal safety.

Security in your Home

Guidance on how to make your house secure, and how to protect your personal property from crime

Do you feel well?

Information for students or who need medical (or dental) assistance for short term health issues or support for long term health issues:

The university medical service provides GP services for UEA students, and also provides occupational health services for some groups of UEA students. The surgery is located on the corner of Bluebell Road and University Drive (near INTO)

Their reception and appointments number is 01603 251600

You may need to visit the UMS for:

  • Non-emergency medical treatment

  • To get a medical certificate to cover absence or if you are too ill to take an exam, or need a time extension for assessed work (see  “Exam Help  “ and “Extenuating Circumstances” on our Academic advice pages)

  • Travel vaccinations

You will need to register as a patient of the practice to get treatment or certificates. Check this page to see if you can register. (Non- UK students may have to pay for treatment if they are only in the UK for a short-term visit (3 or 6 months) http://www.umsuea.co.uk/new-patients.aspx?t=4).

If you are unwell and unable to attend lectures or seminars, you should use the UEA absence reporting page on e:Vision. All students should report absences, but it is especially important for international students and students on some professional courses to make sure they use this system.

You can see the full guidance, and an explanation of how to use the absence reporting system here:

https://www.uea.ac.uk/learningandteaching/documents/attendance_engagement_progress/Student+Absence+Reporting+V4+JD

You will find a pharmacy on campus - it is located at the Health Centre, at the junction of University Drive and Bluebell Road, where you can:

  • Get prescriptions filled

  • Get home remedies for minor ailments

  • Get advice on minor illnesses

Not sure where to go for medical help? This table will point you in the right direction:

http://www.umsuea.co.uk/info.aspx?p=9

There is also a dental practice at the Health Centre – see https://portal.uea.ac.uk/dos/wellbeing/uea-medical-and-dental-practice for more details, or contact them on 01603 592173

Contraception and sexual health

You have a number of options –

  • You can use the University Medical Centre, or  if you prefer,

  • iCash provides a complete range of service including all methods of contraception, pregnancy testing, STI testing and treatment, support for victims of sexual assault and counselling about sexual problems . Call 0300 300 30 30 for a clinic appointment or see  http://www.icash.nhs.uk/our-services/norfolk/norwich for more info

  • There are always free condoms in Union House and at the Nightline offices

Alcohol /drugs

The Matthew Project offers free confidential advice for drug and alcohol problems. Helpline for over 18s: 0300 7900 227.

Outside office hours, you can call Talk to Frank on 0300 123 6600 for provide 24/7 confidential advice and support.

Phoenix Futures offers information and help to anyone experiencing problems with drugs, alcohol, solvents, tranquilisers or gambling. If you believe you or a friend has a problem with either drugs or alcohol, you can call them to talk about your options on 020 7234 9778

Disability

For advice and support from the University in relation to disability contact the UEA Disability Co-ordinator in the Dean of Students' Office (Student Support Services) on 44 (0)1603 593693 or email j.abson@uea.ac.uk

You can also contact Disability Rights UK’s free student hotline for advice: 0800 328 5050. For opening hours, see http://www.disabilityrightsuk.org/how-we-can-help/helplines/disabled-students-helpline

CHRONIC is an umbrella Peer Support Group for students at UEA with chronic health conditions, mobility issues, disabilities and those who wish to support themhttp://www.ueastudent.com/groups/chronic

Equal Lives provide support and information fo people who face disabling barriers and can help with benefits claims including support completing PIP application forms  http://equallives.org.uk/info-and-advice/

Mental health

If you feel you are being affected by stress, anxiety or depression or have ongoing mental health problems, there are lots of ways to get support

The University Medical Service  has lots of experience of talking to students about their problems and helping them through them

Student Minds is a student-run UEA society who run student peer support groups and organise campaigns across campus aimed at raising awareness about mental illness and reducing the stigma surrounding it https://www.facebook.com/UEAStudentMinds/timeline http://www.studentminds.org.uk/

You can also contact these dedicated university services

Seehttp://www.umsuea.co.uk/website/D82088/files/Mental%20Health%20Resources%20Patient%20Info.pdf for a list of more resources