volunteer with advice(su)

make a difference|volunteer

Within the Advice Service we are committed to having students at the heart of what we do, not only as those who we support, but within the way we run.

We are looking for a diverse range of students from across UEA; undergraduates, postgraduates, international students, bilingual students, part-time students and mature students to volunteer with us.

This is a great opportunity for you to; support others, gain experience, make new friends, enhance your CV and make a difference.


  • Be the first point of contact for students visiting the Advice Centre.
  • Provide basic information to students and signpost students to other services as required under the supervision of a member of staff.
  • Help prepare students for their appointment with an Advice Worker.
  • Run NUS Ready-To-Rent housing events.
  • Assist with promotion of Advice Centre and events.

Time commitment:

We ask for you to be available for at least three hours per week for one semester.


Normally you would be based in the Advice Service reception, however there may be occasions where you are asked to be based on another part of UEA campus.

Responsible to:

Volunteers will be responsible to Mike Hill, Advice and Volunteers Worker, however may be operationally supervised by another member of Union staff depending on operational necessity.

The role:

As an Advice Service volunteer you will act as the first point of contact for those who walk in to the Advice Service. You will be trained to provide a wide range of information, under the supervision of a staff member, on issues relating to a student’s time at UEA including; Academic, Housing, Tenancy Agreements and Council Tax.

Sometimes when students make appointments with an Advice Worker they provide little detail or the context of their issue. One of your roles will be to make pre-appointment contact with these students, where appropriate, and gather further details on their issue to help better prepare them, and the Advice Worker, for their appointment.

You will be trained to recognise whether an issue presented can be dealt with through information you can provide or if an appointment is needed with one of our trained Advice Workers.

Experience needed:

None! You’ll be given full training from our team of experienced Advice Workers. You’ll receive ongoing support and supervision to make sure you are fully confident and equipped to meet all tasks expected of you.

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